Jewellery Repair, Exchange & No-Refund Policy

At RR Collection, every jewellery piece is crafted with care and attention to detail. We want you to feel confident in your purchase, and we are committed to assisting you should any issues arise.

1. Jewellery Repairs

Jewellery is delicate and may become damaged through normal wear and tear or accidental handling. We gladly offer repair assistance under the following conditions:

Free Repairs (Within 1 Month of Purchase)
If your jewellery item becomes damaged within 1 month of purchase, we will repair it free of charge, provided the damage is not due to misuse.

Repairs After 1 Month
After the 1-month period, repairs will incur a fee.
This fee will be determined after inspection of the item.
Customers will be notified of the cost before any repair work begins.

Courier Costs
Customers are responsible for all courier costs involved in sending the jewellery to and from our studio.
We are happy to help arrange courier services on your behalf upon request.

Important:
We do not offer repair services for jewellery items not purchased from RR Collection.

 

 

 

 

2. Refunds

RR Collection follows a strict No Refund Policy.
We do not offer refunds under any circumstances.

If there is a defect or damage on arrival, or if the fault is on our side, we will gladly:
• Repair the item, or
• Replace/exchange it (if applicable)

Please email us at info@rrcollection.co.za so we can assist and investigate the issue.
(If this is not your correct email, let me know and I’ll adjust it.)

3. Exchanges

Our exchange policy is valid for 30 days from the date of purchase.
If 30 days have passed, we unfortunately cannot offer an exchange.

We only exchange items if they are:
• Defective, or
• Damaged on arrival

To request an exchange, please email info@rrcollection.co.za, and return your item to the address below.

4. Return Address

RR COLLECTION
18 Frangipani
Doringkruin
Klerksdorp
2571
South Africa